SHIPPING POLICY
Shipping policy
United Kingdom Deliveries:
Our Delivery Service we currently use is Royal Mail 1st Class ( 1 business day) and Royal Mail 2nd Class (EST: 3 business days) Prices shown at checkout and dependent on weight. This service offers the least time for you order to be in transit and gives the best care.
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Your Order will be wrapped securely in bubble wrap and parcelled inside an extra strength box, to ensure it arrives safely. If however, in the unlikely event that there is any damage to your order inside then please send through some pictures of the damage (along with a picture of the box and order number) and we shall arrange for either a refund or free replacement to be sent out straight away.
If you wish to return an item, It is the buyer's responsibility to ensure that re-deliveries are arranged or that parcels are collected from their local collection point, should the initial delivery attempt not be successful. If a parcel is returned back to us from the courier, due to it not being delivered, the cost of postage will be deducted from any refund.
RETURN & EXCHANGE POLICY
Refund policy
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Returns Procedure:
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If you are not entirely happy with your order then you can return your item to us within 30 days of receiving it, providing it is sent back in the same condition that it was received.
Please email cathyw442@gmail.com with your order number. A member of the team will then send you a link to generate a returns label and return instruction. Once we have received your item back and inspected it we will process your refund. Please note that you will be charged the return delivery cost.
If a courier loses your parcel or it is damaged by them in return transit then we are unable to refund your purchase.
Seasonal and Bespoke items, such as tailor-made designs are sadly not eligible for return, unless they are damaged/defective, as these items cannot be resold.
Damages Procedure
In the unlikely event that your parcel arrives damaged by the courier, then please contact us immediately at cathyw442@gmail.com and provide your order number and pictures of the damage.
Our team will work quickly to resolve any issues that you have and a replacement/refund can be organised without causing you any further inconvenience.
Refunds Procedure
All refunds will be processed through your original payment method. You should contact your Bank/PayPal/card provider for more information about how long these refunds can take.
We will efficiently process your refund and you will receive a notification via email once we have done so.
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